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Marco Gerst

Marco Gerst introduces himself:

I am Marco, self-employed in e-commerce and IT consulting since 2020. In recent years, I founded three companies and am still managing them today, where I successfully use Billbee. In addition, I support various companies from various industries as an external IT consultant with a focus on digitization and automation.

With my degree in business informatics and almost five years of practical experience working with Billbee, I offer comprehensive assistance in setting up new accounts as well as in supporting and optimizing existing accounts. My academic education and practical experience qualify me to develop tailor-made solutions for your company. I offer you personal 1:1 advice using tools such as Google Meet, MS Teams, Discord and more.

My goal is to offer you uncomplicated and personal advice. To do this, I will take up your requirements in a free initial consultation, work with you to develop an individual concept for set-up or optimization and then implement it with you.

During the entire consultation period, and beyond, I will be available to you via various channels such as telephone, WhatsApp, e-mail and Discord. Your needs as an entrepreneur have the highest priority in my advice!

I guarantee transparent advice and fair billing on an hourly basis (or according to a previously agreed flat rate), without hidden additional costs.

What are you waiting for? Let's get the most out of your Billbee account together and optimize your business processes!

furnishing service

  • Complete setup of new Billbee accounts
  • Optimizing Existing Accounts
  • Shop & marketplace connections as well as import of article and multichannel data
  • Preparation and implementation of automation rules (invoices, delivery notes, exports for tax advisors, etc.)
  • Setting up inventory reconciliation for efficient warehouse management across all shop systems and marketplaces
  • Integration of accounting interfaces and shipping providers
  • 1:1 consultation and training as well as subsequent go-live support via various channels such as email, Discord, WhatsApp, virtual meetings, etc.

Support

  • Workflow optimizations: Improving processes and adapting automation rules for efficient processes
  • Flexible communication: Support via Discord, telephone, email or WhatsApp, for quick availability
  • Individual support: Tailored solutions and personal advice, even outside business hours
  • Training: Digital training to optimally prepare your team for using Billbee
  • Fixing errors: Quick and targeted error analysis and resolution for smooth operation of your Billbee account
  • Support packages: Flexible billing by the hour or at a flat rate at an agreed fixed price

emphases

  • Complete Billbee range: Complete setup of your individual Billbee account
  • Individual advice: development of tailor-made solutions for your company
  • Multi-channel e-commerce: specializing in multi-channel e-commerce, with Billbee for automation and optimization
  • Tailored automations: Development and implementation of automation rules according to your requirements
  • Connection to Billbee: shop systems (Shopify, WooCommerce,...), marketplaces (Amazon, eBay,...), shipping service providers (DHL, Deutsche Post,...), and accounting (Lexoffice,...)

Pricing

  • Basic setup and optimization: 120€ per hour, fair billing every 15 minutes
  • Support/support service (including training): 100€ per hour, fair billing every 15 minutes
  • Individual offers: The complete setup or optimization of a Billbee account, including user training, support hours and emergency support, can be purchased on request at a package price.
  • Current prices and inquiries for individual offers here

Support channels

  • Email: Quick response to problem resolution inquiries
  • Remote support (Google Meet, MS Teams,...): Personal advice and screen sharing for detailed assistance
  • Discord: For detailed support and video calls
  • WhatsApp: flexible and fast communication
  • Phone/mobile: Direct contact for urgent matters
  • Emergency support: assistance outside normal business hours with urgent problems (additional, paid service)

contact