Billbee is the ideal software for simple returns management
Returns are a part of everyday life for e-commerce retailers. Even so, they are tedious and time-consuming. Billbee automates your returns processing: the software simplifies your returns management and bundles all processes related to your cancelled or returned orders into one system.
Automatically generate return labels and include them with the order
Through integrations with shipping service providers such as DHL, Hermes, DPD, and GLS, you can directly in Billbee generate return labels for your shipments . Please note that this is an additional service provided by your shipping carrier. Billbee itself only automatically generates the return slips along with the shipping label.
Automatically generate and send cancellation invoices
Once an order has been returned, you can easily use Billbee to create and send a cancellation invoice. Simply set up a corresponding automation rule so that cancellation invoices are sent automatically when the order status changes.
Just like all other invoices, your cancellation invoices can also be customized to match your branding. Use the layout editor with its preview function to do this.
Frequently asked questions about returns processing
What functions does Billbee handle for returns processing?
Billbee covers the most important steps in returns processing: You can automatically generate return labels along with the shipping label – for example via DHL or GLS – and include them for your customers right away. If an invoice has already been created, you can generate a correct cancellation invoice or a partial cancellation for partial returns with just a few clicks.
Which shipping providers does Billbee support?
With Billbee, you have access to a wide range of shipping providers, including: Deutsche Post, DHL, DPD, GLS, Hermes, UPS, and many more.
How much does Billbee cost?
Billbee uses a usage-based pricing model: You pay a base fee of €9 per month plus a small fee per order. In addition to returns processing, the base fee includes all other features. This allows you to shipping and many other e-commerce processes.
How does returns processing work with Billbee?
When a return comes in, you can find the corresponding order directly in Billbee. From there, you can update the status, generate a cancellation invoice, and – if necessary – restock the inventory. You can also automate the entire process using automation rules. This means you no longer have to actively manage most returns.
Do I need my own printer to print return labels?
Yes, you need your own printer to print the labels automatically. Billbee simply ensures that the return labels are created automatically along with the shipping label.